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Media Release

Rex Airlines has been awarded Best Regional Airline Australia & Pacific at the 2023 World Airline Awards hosted by Skytrax.

Despite the ongoing impact of COVID on the aviation industry, Rex staff on the ground, in the air and behind the scenes are dedicated to providing the best possible experience to our customers.

Edward Plaisted, CEO of Skytrax, expressed his congratulations to the management and staff of Rex Airlines, saying: "We congratulate the management and staff of Rex Airlines for this great success at the World Airline Awards. Their achievement in being named Best Regional Airline Australia & Pacific is a fantastic accolade for the airline management and staff, which recognises the product and service quality being delivered to passengers."

Lim Kim Hai, Rex's Executive Chairman, emphasised the significance of this recognition for the airline's dedicated staff.

"Being voted as the best regional airline means so much to the 2,000 staff in the Rex Group as they go above and beyond every day in conditions that are still extremely challenging,” he said.

“We will live up to this honour by maintaining our record for safety and reliability delivered with our trademark country hospitality.”

The World Airline Awards, hosted by Skytrax, were held in Paris to coincide with the Paris Air Show. Established in 1999, the World Airline Awards are the most coveted quality accolades for the airline industry, and are often referred to as the "Oscars of the aviation industry".

Travellers across the globe take part in the largest airline passenger satisfaction survey to decide the winners, and the awards are respected as a global benchmark of airline excellence.

Rex Chairman, Lim Kim Hai accepts the Award for Best Regional Airline Australia and Pacific


Media Release 2023

Rex was named Airline of the Year at the prestigious Australian Aviation Awards for 2023 organised in partnership with the University of NSW.

This is the second consecutive year that the airline clinched the Airline of the Year award.

Rex also won the Safety Innovator of the Year category.

Rex's flying school, the Australian Airline Pilot Academy took home the trophy for Flight Training Business of the Year.

"These awards have been won on the back of the extraordinary efforts of all our staff who are the most dedicated, hard working and loyal aviation workers in Australia. All the awards were proudly accepted on their behalf," Chief Operating Officer, Neville Howell said.

Rex Chief Operating Officer, Neville Howell (right) accepts Australian Aviation’s Award
for Airline of the Year, presented by Joseph Pilo, Chief Executive Officer, Sydney Flight

Anthony Gibara, GM, Human Factors, accepts the award for Safety Innovator of the

Chris Hine, Chairman, Australian Airline Pilot Academy, accepts the award for Flight
Training Business of the Year.


Media Release 2022

Rex received the ‘Airline of the Year’ Award at the inaugural Australian Aviation Awards for 2022.

The prestigious award was presented at a Gala Dinner in Sydney in front of several hundred guests including many of the industry’s leading lights.

The judges recognised Rex’s resilience, adaptability, flexibility, innovation and growth whilst keeping regional towns and major cities connected during a time of unprecedented adversity in aviation, and that Rex has been able to not just survive, but thrive, where other airlines have failed.

Not only does the introduction of Rex’s domestic trunk services bring another competitor to Aussie skies, keeping fares low, but Rex also provides passengers seamless connectivity to its regional network. The airline’s renowned customer-focused hospitality has also proven a strong point of difference throughout the pandemic, and particularly now during the post-pandemic travel boom, particularly Rex’s industry-leading on-time performance.

CEO and cofounder of Aerologix,Tom Caska, presents Chief Operating Officer,
Neville Howell, with trophy for Airline of the Year.

2011 Australian Traveller
2013 Australian Traveller
2014 Australian Traveller
Media Release 2011
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Media Release 2014

Rex has been voted 'Best Regional Airline' in the Australian Traveller People's Choice Awards Survey three times since 2011, the Awards' inaugural year. In 2014, the Awards' fourth year, over 2,500 readers nominated their all-time favourite travel-related experiences comprising over 30 categories.

This accolade is an important recognition as the Awards are voted by the most important people in the industry - the travellers themselves.

2014 - Rex Chief Operating Officer Neville
Howell received the award on behalf of Rex.
2013 - Rex Chief Operating Officer Garry Filmer receiving the award from Australian Traveller Magazine Editor Georgia Rickard.  
2011 - Rex Chief Operating Officer Chris Hine receiving the award from Australian Traveller Magazine Editor Elisabeth Knowles.  
2009 Regional
Carrier Rankings
2010 Regional
Carrier Rankings
2011 Regional
Carrier Rankings
2012 Regional Carrier Rankings
2013 Airline Rankings
2014 Airline Rankings
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Media Release 2013
Media Release 2014


The prestigious Aviation Week and Space Technology (AW&ST) commissions an annual ranking of all the listed airline companies in the world. The rankings are based on four areas - financial health, earnings performance, capital efficiency and business model performance.

Rex has had the highest ranking for all regional airlines for an unprecedented six consecutive years.

Additionally, in the 2013 rankings Rex was ranked as the best performing airline in the Asia Pacific, and second for all carriers worldwide.

ATW Write-up
Media Release
ATW Video


As part of the prestigious Air Transport World (ATW) Industry Achievement Awards, Rex was conferred the Regional Airline of the Year 2010.

This award is in recognition of the airline's superior safety record and operational excellence that have been demonstrated by outstanding punctuality and flight completion. The airline was also praised for its outstanding customer service as evidenced by the consistent top rankings in consumer polls over the years.

Rex Executive Chairman Lim Kim Hai receiving the award from ATW Editorial Director Perry Flint   2010 Regional Airline of the Year - Regional Express

Rex Management and their spouses at the awards ceremony with Perry Flint   Kendell Airlines had also won the very same award in 1991

Australian Companies
Listed in Rankings
Award Certificate
Media Release

Forbes Asia ranked Regional Express (Rex) among the top 200 listed companies in Asia Pacific with revenue less than USD 1 billion in its issue of 21 September 2009. The winners were culled from 25,326 publicly listed companies and were selected based on profitability, growth, moderate indebtedness and future prospects.

No other airlines were selected and in Australia, only 17 other companies made it to the list.

Rex Executive Chairman Lim Kim Hai receiving the award

Media Release 2007
Media Release 2008
Media Release 2010

Media Release 2017

Rex has been named the CAPA Centre for Aviation Regional Airline of the Year for four years - 2007, 2008, 2010 and 2017. This is based on the Company's notable achievements in the aviation industry. The award recognizes Aviation Excellence and was awarded to Rex as the regional airline that has had the most significant impact, shown strategic leadership and demonstrated innovation in regional aviation.

2007 - Rex Executive Chairman Lim Kim Hai receiving the award from CAPA Chief Operating Officer Derek Sadubin    

2008 - Rex Executive Chairman Lim Kim Hai receiving the award from Peter Harbison, Executive Chairman of CAPA    

2010 - Rex Executive Chairman Lim Kim Hai receiving the award from CAPA Executive Chairman Peter Harbison    

2017 - Rex Executive Chairman Lim Kim Hai receiving the award from Peter Harbison, Executive Chairman of CAPA, with MC Oriel Morrison, Anchor CNBC    

The CHOICE domestic airline satisfaction survey conducted in 2005, 2007, 2009 & 2010 yielded first (2005 & 2007) and second (2009 & 2010) rankings for Rex. The domestic satisfaction survey studied overall consumer satisfaction with domestic airlines for economy flights.

Respondents were asked to rate how satisfied they were across a range of attributes, with percentage ratings given in the tables:


2005 Survey Results
2007 Survey Results
2009 Survey Results
2010 Survey Results


Results Table 2010
Results Table 2012
Media Release 2010
Media Release 2012 - September
Media Release 2012 - October

Rex was rated the top performing domestic airline for customer satisfaction by Roy Morgan Research in the 2010 Airline Satisfaction Report.

83.5% of Australians who took a flight with Rex in the last 12 months ending April 2010 were 'very' or 'fairly' satisfied. This is in comparison to only 80.3% for QantasLink and 79.7% for Virgin Blue.

The month of July 2012 saw Rex ranked as the Best Domestic Airline for Customer Satisfaction in the Roy Morgan Customer Satisfaction Awards. Rex received an 88% satisfaction rating in the surveys, ranking ahead of Qantas, Jetstar, Virgin Australia and Tiger Airways.

Subsequently the next month August 2012, Rex ranked top again, with an 86% satisfaction rating in the surveys. This was ahead of Virgin Australia, Qantas and Jetstar.

Roy Morgan Research is a wholly Australian-owned, a full-service market research company operating worldwide.

Sustainability Award

Rex was awarded the title of “Sustainable Small Company of the Year 2007” on 30 November 2007 by Ethical Investor magazine at the 7th Australian Sustainability Awards. This award recognised Rex as a profitable, sustainable and reliable service provider, with the judges saying Rex had employed a community enterprise-based business model to re-open regional airline routes in partnership with local councils and communities. In addition, this award applauded the community support programs and levels of employee engagement evident at Rex, with a generous drought relief package and employee profit share scheme being deciding factors.