Payment Method*
Surcharge (excluding GST)
0.82%
1.15%
3.27%
2.24%
1.61%
* For cash payment at airport, no payment method surcharge is incurred.
Airport
0%
Website
1%
Method of Transaction
Service Fee (incl GST) *
Customer Contact Centre
$22 per booking
*Payment method surcharge applies.
Lounge Access Two hour casual access is subject to Rex Lounge Terms and Conditions.
Fare Type
Casual Lounge Access Fee (incl GST)*
Community
Not available for purchase
Promo
Saver
$33†
Flex
$16.50†
Biz Saver
Free
Biz
Biz Plus
* Payment method surcharge applies (except for cash purchases). †Subject to space availability. Payment at airport.
Seat Selection (incl GST)*
Communityand Resident (regional WA only)
Standard: $6 (No charge for Resident Fare)
Rextra Legroom: $10
Standard: $6
Front (domestic only): $10
Rextra Legroom (regional): $10 Rextra Legroom (domestic): $15
Standard: Free
Front (domestic only): Free
* Payment method surcharge applies.
Amend Flight Date & Time (incl GST)*
✕ Use it or lose it
Until midnight before the scheduled date of departure:
$33 fee + fare difference if applicable† ‡
More than 14 days before scheduled departure:
Free but fare difference applies†
Within 14 days before scheduled departure (until midnight prior): $33 fee + fare difference if applicable†
Until 60 mins before scheduled departure:
Free but fare difference if applicable†
More than 7 days before scheduled departure:
Within 7 days before scheduled departure (until midnight prior): $33 fee + fare difference if applicable†
Any time before scheduled departure:
Fees apply per passenger, per sector.
✕Not permitted under Fare Rules. †Fare difference is payable where the same fare is not available for changed flight.
‡ For bookings made before 4 August 2022, change of date and time is permitted until 48 hours before scheduled time of departure with payment of $33 fee per flight sector. No changes permitted within 48 hours before scheduled time of departure.
* Payment method surcharge applies. Any change made via the Customer Contact Centre incurs an additional $22 (incl GST) service fee per booking.
Cancellation (incl GST)*
Cancel and Credit to Travel Bank†
Cancel and Refund
✕
$33
Until midnight before scheduled departure
Until 60 mins before scheduled departure
$ 33
Any time before scheduled departure
✕Not permitted under Fare Rules. * Payment method surcharge applies. † Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation for applicable admin fee where Travel Bank is not available. Any change made via the Customer Contact Centre incurs an additional $22 (incl GST) service fee per booking.
Per Each Name change (incl. GST) *
$55
Fees apply per ticket.
✕Not permitted under Fare Rules.
Any change made via the Customer Contact Centre incurs an additional $22 (incl. GST) service fee per booking.
Standby at airport for earlier flight on same day of departure.
Get Me home (incl GST)*
*Payment method surcharge applies (excluding for cash payment at the airport). Stand-by at airport basis and payable at airport.
No Show (incl GST)*
Credit to Travel Bank†
Refund‡
$99
✕Not permitted under Fare Rules. Fare is forfeited for no show. * Payment method surcharge applies. † Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of no-show for $33 for Flex and Biz Saver, and for no charge for Biz and Biz Plus fares where Travel Bank is not available. ‡ Where refund is permitted, you must request a no show credit or refund by calling the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.
$22* Customer Contact Centre Service Fee to add Special Services Requirements to web booking via Customer Contact Centre
* Incl GST. Payment method surcharge applies. Additional fees may apply for some Special Requirements.
$44*†
* Incl GST. †Additional Customer Contact Centre Service Fee is incurred if making a UMNR or converting an adult booking to UMNR booking, via the Customer Contact Centre. Payment method surcharge applies.
$22* Customer Contact Centre service fee applies (in addition to fare cost for additional seat)
* Incl GST. Payment method surcharge applies.
$22* Customer Contact Centre service fee per invoice
$22* Customer Contact Centre Service Fee
Free (Applicable airport taxes and charges apply)
$55 *per letter
*Payment method surcharge applies to all transactions except for cash transactions made at the airport
When will the Booking/Handling Fee and Payment Method Surcharge not apply? There is no payment method surcharge or booking/handling fee imposed for bookings/transactions paid via cash at the airport.
When do I receive my Tax Invoice? If you book through the internet, your tax invoice/itinerary will be emailed to you within 48 hours after you have completed your booking. If your booking is through a travel agent, the travel agent will be responsible for providing you with an invoice. For bookings via our Customer Contact Centre, we can fax or email you a copy of the invoice if requested at the time of booking. Rex recommends that you keep your Tax Invoice as additional requests will incur fees.
What if I need a replacement Tax Invoice? A charge of $22 per invoice will be incurred for all additional Tax Invoices requested at our Customer Contact Centre.
What if my ticket is paid through a Travel Agent? Please refer back to your Travel Agent for all requests. Rex will not be able to provide any administrative support for such bookings.
What does it mean to reissue my ticket? Any changes which are made to the ticket will require your ticket to be reissued. All reissues incur an applicable admin fee per flight sector as stated in the fare rules.