Passengers are advised to consult official state government websites for up-to-date travel advice.
Further information is available at the below links:
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
FACE MASKS It is no longer mandatory for face masks to be worn at airports or when onboard an aircraft (effective 9 September 2022). We recommend passengers continue to maintain good hygiene, such as frequent hand washing or sanitizing and practicing sneeze and cough etiquette. Passengers may continue to wear masks as an additional layer of protection. Masks are available at Rex check-in counters. You must not travel if you:
For more information, refer to your local state/territory public health guidelines.
PRIOR TO TRAVEL
If you are experiencing COVID-19 symptoms prior to your Rex flight, you must defer your travel in accordance with the Fare Rules and contact your travel insurance provider. You can review the Fare Rules, which outline the permitted changes to your ticket, here. If you are unable to travel due to contracting COVID-19 (and are required to isolate for the date travel is booked), you may place the ticket on hold for future use (without fee) with supporting documentation. Fare differences may apply when rebooking. Acceptable supporting documentation is a copy/screenshot of a positive PCR test notification, declaration to state government of positive Rapid Antigen Test or equivalent (with name and date clearly visible). Please submit requests via the feedback form: https://www.rex.com.au/FeedBack. For more information, please call 13 17 13. For information on Coronavirus, contact the Government’s National Coronavirus Helpline on 1800 020 080 (in Australia), or seek direct medical advice. Travel insurance is recommended to cover for any eventualities for complete peace of mind.
YOUR WELLBEING AND SAFETY
The comfort, safety and wellbeing of our passengers and employees is our utmost priority. In response to COVID-19, additional precautionary defences have been implemented in accordance with official recommendations.
Aircraft Cleaning Whilst we maintain a high degree of cleanliness on-board our aircraft at all times, we have increased our existing aircraft cleaning procedures to include enhanced cleaning of the aircraft cabin, service equipment and flight deck with a broad spectrum disinfectant cleaner which kills 99.9% of SARS-CoV-2 causing microbes (COVID-19, as well as long lasting bacteria and odour elimination. It is a food-grade cleaner and is approved for use on aircraft.
Air Filtration On-board Our fleet of Saab 340 and Boeing 737-800NG aircraft are fitted with High Efficiency Particle Air (HEPA) filters, which perform similarly to those used to keep the air clean in hospital operating rooms, and are the best available technology for filtering the air on-board aircraft. Test results prove that HEPA filters have a high level of microbial removal efficacy in aircraft cabin air filters; this means that the air quality on the aircraft is essentially sterile and particle free.
Hand Sanitiser You may bring your own hand sanitiser when you travel, or you can utilise our on-board supplies located in the toilet. Hand sanitiser is considered a toiletry item, and is permitted to be carried in carry-on luggage and/or checked baggage in restricted quantities*.
*Restrictions: Please note the following limitations apply to the carriage of toiletries (these restrictions are set by Civil Aviation Safety Regulations):
DATA COLLECTION In accordance with a mandatory data collection regime enacted by the Federal Government, all domestic passengers are required to provide the following information at the time of making their booking:
BORDER CLOSURES, TRAVEL RESTRICTIONS & POSSIBLE QUARANTINE
State governments may impose travel restrictions which may limit travel to, from and/or within a state; as well as mandating isolation or quarantine. Passengers are responsible for ensuring that their travel adheres to any government enforced travel restrictions or requirements.
COVID Safe Business We are officially registered as a COVID Safe business with the NSW Government. We have a COVID-19 Safety Plan and are committed to keeping you safe.
REX TRAVEL INSURANCE
Please refer to the link here.
Note: Rex has discretionary powers to deny carriage to any persons deemed unsuitable for travel.
To view information from the Australian Government, click here.